LateRooms.com, a hotel aggregator matching customers around the planet with suitable hotel rooms, is using hangouts to discuss top destinations, providing travel tips to their customers and have experienced a 9%CTR uplift in search as a result of social extensions. See what they have to say…
Internet grocery retailer Ocado has done a series of hangouts with Great British Chefs who cooked for customers and these hangouts were promoted via True View ads on YouTube, which resulted in 167k engaged views. The Ocado YouTube channel views went from 50k to 230k in the space of a week thanks to the hangout, without including the people who live-streamed the event (which numbered to about 60 individuals at any given time). Ocado is also using social extensions and experiencing a 30% CTR uplift in Search as a result.
San Francisco-based startup Scoot & Doodle brings people face-to-face in a shared online play space in real time. Scoot & Doodle chose to launch their first product as a Google+ Hangout app, and since launching built a user base of 100,000+, achieved strong engagement with returning users averaging 28 minutes per session, and increased their Google+ followers to nearly 900,000.
Scoot & Doodle chose to launch their first product as a Google+ Hangout app because the platform offered advantages to gain traction in the crowded, competitive online social space. Those advantages included:
- Access to 400 million highly engaged Google+ users already connected through Circles, Gmail, YouTube, and Calendar
- Easy, streamlined discovery of Scoot & Doodle on Google+, through viral channels such as Notifications
- Quality, strength, and reach of face-to-face on hangouts, which let Scoot & Doodle users connect, create, and collaborate with up to nine people, simultaneously, worldwide
- Relatively simple development in the Hangouts API, they went from concept to launch in just three months
Scoot & Doodle has seen extremely high engagement with its product in Hangouts. The average visitor spends 22 minutes per session, and returning users spend 28 minutes per session. They’ve also found their users are engaging in ways they hadn’t expected, like anime artists collaborating daily with each other and with Japanese writers to create and design characters for online games. Also, students from junior high school to college use the app to illustrate, collaborate, discuss, and solve problems for their class work; for fun breaks, they doodle and play Pictionary-like games together.
“We’re seeing users engage with the product in creative, diverse ways. As a result, Scoot & Doodle has captured far more user communities than we initially envisioned,” says Patty Chang, company cofounder and product lead. “Scoot & Doodle on Google+ Hangouts has pushed the bounds of how we look at our product and where we’re going with it.”
Scoot & Doodle has identified new uses for its product from its followers, and connects with them regularly in hangouts and via Google+. The company also conducts focus groups using Hangouts. Its latest features—talk bubbles, stamps, and scrapbook—arose from discussions between users and customer reps on Google+.
We think Scoot & Doodle is a good example of a company who has built a strong audience on Google+ through its use of Circles, content rich posts, interactive Hangouts, and creative promotions. These promotions have focused primarily on community building and engagement, with good results from encouraging users to create with the app, then share and engage with others in their Circles.